JoEllen Smith

I am responsible for administrative functions outside of daily accounting and bookkeeping. My day is filled with a variety of tasks, ranging from managing and coordinating our IT support to  Human Resources. My primary goal is to make sure the company and our employees have everything necessary to serve our customers, including:  staffing, vendor management, purchasing, contract management, tools and equipment,  and process/procedures in addition to quality and safety related items. It is my job to manage company risk and compliance. I have a BS in Computer Science and a minor in Business, having been involved with business my entire life. I spent ten years in IT with Bank of America before joining Pipeline. The most exciting parts of my job are developing our company’s strategic plans as well as leading our continuous efforts  to improve process. Our goal is to always look at not only where we are today, but also to what our customers and employees will need from us tomorrow enabling us to continuously improve our services and meet their needs. Take a moment to read the “About Us”  portion of our page and you will see that we are constantly evolving, adapting and expanding to meet industry demands. The best example of this is our company’s history. We began as an irrigation only contractor and evolved into the full service landscape provider that we are today. The most fulfilling part of my job is the people I work with. In the end, it’s all about the people – our customers, employees, community, family, and friends. Relationships are one of the most important parts of our job – putting our customers and employees first, building trust, being responsive, and taking the time to truly listen and understand needs so that we can be a true partner, not just a provider. You will find  these relationships are what set us apart and allow us to provide value beyond merely installing and maintaining your landscape products. I am well versed in all aspects of our business and have managed crews in the field, operated equipment, driven trucks, pulled trailers, laid out materials, and installed lighting and irrigation. Outside of work, my first priority is my family, especially our two teenage sons. When I am not at work, you will find me wherever they are – swim meets, soccer games, theater, and choral concerts. I enjoy watching  high school or NFL football with family and friends. I also enjoy the outdoors and a variety of activities including skiing, horseback riding, hiking, camping, kayaking, going to the beach, reading, cooking, and entertaining. We have many exciting changes in progress within the company for the upcoming year, some of which are: the new website, new vendors, new software tools, a recent move of our shop in the Raleigh market, increased employee benefits, staffing updates, additional internal training for employees, etc. We feel that this year will be one of our best years ever and look forward to working with you.